Shipping policy

Shipping Policy

 

Thank you for shopping with us. Each of our candles is carefully crafted and packaged to ensure it arrives safely and beautifully.

 

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

During high-volume periods or special promotions, processing times may be slightly extended. If there is a significant delay, you will be notified via email.

 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: [3–7 business days]
  • Expedited Shipping: [2–3 business days]
  • Local Delivery / Pickup (if applicable): 

Please note that delivery delays can occasionally occur due to carrier issues.

 

Shipment Confirmation & Tracking

You will receive a shipment confirmation email once your order has shipped, along with a tracking number. Tracking information will become active within 24–48 hours.

 

Damages & Issues

We take great care in packaging our candles, but if your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the damaged item and packaging

We will gladly offer a replacement or solution.

 

Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as delivered. Please ensure your shipping address is correct and secure.

If you experience an issue, we recommend contacting the shipping carrier directly.

 

International Shipping (if applicable)

We currently do not ship internationally.

If applicable:

Customers are responsible for any customs fees, duties, or taxes applied to their order. Shipping times may vary depending on destination.

 

Contact Us

If you have any questions about your order or shipping, please contact us at:

adencandleco@gmail.com